Welcome to the game
On a train to New York, I saw a man unpack a portable electric guitar, assemble it, plug earphones into it, and begin to play. He was sitting at the window with two people packed next to him. No one
The New is hard
On the first day of a workshop, an accomplished client delivered an effective presentation with verve and style. On the second day, I asked him to reorganize his talk to make it more customer-centric, a challenge he embraced with enthusiasm.
Empathy in Action
Years ago I splurged on a course at Harvard’s Kennedy School of Government, where, among other things, I learned that leadership is a constant tug between assertiveness and empathy. Assertiveness without empathy, I learned, leads to conflict with followers and