Client facing skills (also known as sales skills and interpersonal skills) are essentially the skills of a very good conversationalist. Good conversations can lead to connection, mutual respect, and understanding (not necessarily agreement.) They can precipitate new, and strengthen existing,
You’re preparing a presentation and the question comes up, “How much detail should I include?” The answer is, “Just enough,” and that’s not a cop out, because there are so many different circumstances, audiences, and types of presentation. For instance, when
In her work with clients, our voice and speech coach Sharon Wyeth often works with people who are soft-spoken. As she introduces her voice and speech students to breathing techniques that strengthen the voice, she finds it necessary to differentiate