Years ago I splurged on a course at Harvard’s Kennedy School of Government, where, among other things, I learned that leadership is a constant tug between assertiveness and empathy. Assertiveness without empathy, I learned, leads to conflict with followers and
Under the shadow of Armando Galarraga’s stolen perfect game, and umpire Jim Joyce’s human imperfection, I am moved to ponder the word pitch. In baseball, when a pitch comes at you, it is meant to either intimidate, bamboozle, or go
The famed defense attorney, F. Lee Bailey, was once asked what the key was to a successful case. People expected him to say a spellbinding closing statement or a good jury selection process or an impressive cross-examination of a crucial