As I said in another recent blog on complexity, most knowledge workers have to find the signal within the noise. In other words, we have to gather information, sift through it, and decide what is important and what is not,
To clarify this complexity, I have to step back, calm down, and ask myself a question, such as, “What seems to be the problem?” Then I have to look at the rat’s nest of black wires, and begin the delicate surgery of extricating one wire from the clutches of the other…
Robert Selander, the former CEO of MasterCard, had a thing for “presence.” When asked what he looked for in those he hired, he said, “Leadership, results, and presence.” About presence he said, “At varying levels of the company you deal