Just this morning, I was rushing to catch the Metro in Washington, DC and found myself staring at a refrigerator-sized ticket machine with buttons, bells, arrows, windows, slots, writing and numbers all over it. I had no idea where to
As I said in another recent blog on complexity, most knowledge workers have to find the signal within the noise. In other words, we have to gather information, sift through it, and decide what is important and what is not,
To clarify this complexity, I have to step back, calm down, and ask myself a question, such as, “What seems to be the problem?” Then I have to look at the rat’s nest of black wires, and begin the delicate surgery of extricating one wire from the clutches of the other…