You will have noticed, if you’ve read through these postings, that I am a fan of Henry Ward Beecher, one of the greatest speakers in American history. Even Lincoln looked up to him. Here is a description of Beecher written by
I went to a slew of parties over the holidays. When people asked me what I do, I found myself saying, “Consultant,” or “Speech consultant,” or if I’m feeling really insecure, “Itinerant rhetorician.” I am essentially dodging the phrase “presentation skills”
Companies are finding that people in Call Centers are not well equipped to work in Save Centers. Save Centers help retain customers who are ticked off and want to cancel their contracts and get their money back. To staff up these Save Centers, companies