Right now I’m sitting in the back of a hotel meeting room near Washington, DC, where two dozen physicians are rehearsing for a presentation to the regulatory authorities. They are debating what point they are trying to prove. The question
Robert Selander, the former CEO of MasterCard, had a thing for “presence.” When asked what he looked for in those he hired, he said, “Leadership, results, and presence.” About presence he said, “At varying levels of the company you deal
On the first day of a workshop, an accomplished client delivered an effective presentation with verve and style. On the second day, I asked him to reorganize his talk to make it more customer-centric, a challenge he embraced with enthusiasm.