A friend of mine, who is a very successful consultant, told me that she has lost her confidence as a speaker. For twenty years she has been speaking to large groups of clients and potential clients with success. Now she feels very unsure of
Um and His Cousin Er I hate speech coaches who don’t let you say “Um!” I listen to a lot of speakers, and a few “Uhms” don’t bother me. They make the speaker seem normal and conversational. On the other
Many of us are familiar with the work of Dr. Albert Mehrabian of Stanford University, who demonstrated in his research that 85% of emotion is communicated through voice tone and body language. Many of us have read Blink, by Malcolm