In a recent article in Harvard Magazine, Amy Cuddy, who teaches at Harvard Business School is quoted as saying that the success of venture-capital pitches to investors apparently turns, in fact, on nonverbal factors like “how comfortable and charismatic you
On a train to New York, I saw a man unpack a portable electric guitar, assemble it, plug earphones into it, and begin to play. He was sitting at the window with two people packed next to him. No one
On the first day of a workshop, an accomplished client delivered an effective presentation with verve and style. On the second day, I asked him to reorganize his talk to make it more customer-centric, a challenge he embraced with enthusiasm.