Years ago I splurged on a course at Harvard’s Kennedy School of Government, where, among other things, I learned that leadership is a constant tug between assertiveness and empathy. Assertiveness without empathy, I learned, leads to conflict with followers and
I read the following in The Alternative Board’s newsletter today and want to pass this on to presenters and persuasive speakers. What conversations are you avoiding? Maybe it’s with a good friend you don’t want to hurt. Maybe it’s with
I spent a day working on sales messages and presentation of those messages with a sales force, except the sales force was divided in two—half were an outside field force, and half were inside sales. We discovered that it was