Welcome to the game
On a train to New York, I saw a man unpack a portable electric guitar, assemble it, plug earphones into it, and begin to play. He was sitting at the window with two people packed next to him. No one
Presence is knowing what to say
Robert Selander, the former CEO of MasterCard, had a thing for “presence.” When asked what he looked for in those he hired, he said, “Leadership, results, and presence.” About presence he said, “At varying levels of the company you deal
The New is hard
On the first day of a workshop, an accomplished client delivered an effective presentation with verve and style. On the second day, I asked him to reorganize his talk to make it more customer-centric, a challenge he embraced with enthusiasm.