A friend of mine, who is a very successful consultant, told me that she has lost her confidence as a speaker. For twenty years she has been speaking to large groups of clients and potential clients with success. Now she feels very unsure of
Back in the days before Gutenberg, it took months or years for a few dedicated scribes to create a single copy of a single book. A literate medieval person, provided he or she was not interrupted by the Inquistion or
Many of us are familiar with the work of Dr. Albert Mehrabian of Stanford University, who demonstrated in his research that 85% of emotion is communicated through voice tone and body language. Many of us have read Blink, by Malcolm