Client facing skills are the skills of a dynamic and purposeful conversationalist. The medium of conversation is the voice, and as Marshall McLuhan said, the medium is the message, or at least a large part of it. A speaking voice
Client facing skills (also known as sales skills and interpersonal skills) are essentially the skills of a very good conversationalist. Good conversations can lead to connection, mutual respect, and understanding (not necessarily agreement.) They can precipitate new, and strengthen existing,
You’re preparing a presentation and the question comes up, “How much detail should I include?” The answer is, “Just enough,” and that’s not a cop out, because there are so many different circumstances, audiences, and types of presentation. For instance, when