Within less than a second, using your facial expressions, people make what are called spontaneous trait inferences about you. Warmth and competence are the two critical variables that other people use to assess your character and intentions. According to Amy
To clarify this complexity, I have to step back, calm down, and ask myself a question, such as, “What seems to be the problem?” Then I have to look at the rat’s nest of black wires, and begin the delicate surgery of extricating one wire from the clutches of the other…
Right now I’m sitting in the back of a hotel meeting room near Washington, DC, where two dozen physicians are rehearsing for a presentation to the regulatory authorities. They are debating what point they are trying to prove. The question