Empathy in Action

Empathy in Action

Aug. 18, 2010 by

Years ago I splurged on a course at Harvard’s Kennedy School of Government, where, among other things, I learned that leadership is a constant tug between assertiveness and empathy. Assertiveness without empathy, I learned, leads to conflict with followers and

Fierce Conversations

Fierce Conversations

Aug. 4, 2010 by

I read the following in The Alternative Board’s newsletter today and want to pass this on to presenters and persuasive speakers. What conversations are you avoiding?  Maybe it’s with a good friend you don’t want to hurt.  Maybe it’s with

The autobiography of a speech coach

The autobiography of a speech coach

Jul. 22, 2010 by

It is Sunday afternoon.  My wife is away for a week at a poetry summit in California.  No food in the fridge, dishes in the sink, bed unmade.   Too much TV. My daughter is engrossed in the music scene of