My friend Charlie Green, co-author of The Trusted Advisor and other books on the role of trust in selling (www.trustedadvisor.com), invited me to dinner with his speech coach, Patricia Fripp (http://www.fripp.com/). Patricia is a dynamo, and continues to send me
He was the son of a fire and brimstone New England preacher, the brother of the writer of one of our greatest Southern novels, a friend to Elizabeth Cady Stanton and Mark Twain, and the defendant in one of the
Companies are finding that people in Call Centers are not well equipped to work in Save Centers. Save Centers help retain customers who are ticked off and want to cancel their contracts and get their money back. To staff up these Save Centers, companies