Public speaking as empathetic assertiveness
When she was a year old, I held my daughter Georgia at the closed window of our 30th floor New York City apartment so we could look out over Times Square. Across the street, stretching the full length of a
Effective Communication: The unexpected gets attention
Look at this ad from Microsoft. It appeared in a newspaper exactly as it looks, I have not done anything to it. At first glance, it looks like a mistake. It doesn’t belong in a newspaper or a magazine. It’s
Sales Presentations: Selling by Doing
Meghan called. She was a high school senior, my daughter’s friend and highschool classmate. She had a summer job selling for the CutCo Knife Company, and wanted to make a presentation to us in our home. I said, “Yes,” although